AMS Services
AMS Services
Maximise Efficiency, Reduce Costs, and Enhance Performance with Our Specialised Offshore AMS Solutions
Unlock the full potential of your offshore operations with our comprehensive Application Management Services (AMS). Specializing in offshore support, we provide unparalleled expertise in managing, optimizing, and enhancing your business applications, ensuring they deliver maximum value and operational excellence.
Bolders Consulting Group provides a diversified approach to AMS service support tailored to meet various operational needs and business models:
Offshore Model
This approach is anchored by a dedicated team located offshore in India, delivering comprehensive AMS support, allowing for significant cost efficiencies and scalability.
Hybrid Model
Combining the best of local and global expertise, this model features an on-site expert to ensure seamless communication and coordination, backed by a robust offshore team for round-the-clock support.
Subscription Model
A flexible and predictable cost structure, this model offers a range of AMS support services for a fixed monthly price, ensuring businesses can enjoy high-quality support without unexpected expenses.
Why choose BCG?
01
Global Expertise
Benefit from our global presence and deep understanding of diverse offshore operational challenges.
02
24/7
Support
Our dedicated teams provide round-the-clock support, ensuring your applications are always running at their best.
03
Customized Strategies
We tailor our AMS solutions to meet the unique needs of your offshore operations, driving better business outcomes.
04
Proven Track Record
Trust in our proven expertise and successful partnerships with leading offshore businesses worldwide.
Our Solution Tools
Offshore Model
This approach is anchored by a dedicated team located offshore in India, delivering comprehensive AMS support, allowing for significant cost efficiencies and scalability.
Application Support features:
Our offshore support model is designed to provide proactive, reliable, and cost-effective support to ensure the optimal performance and efficiency of SAP systems for clients.
Scope of Services
- Daily Monitoring
- General Maintenance activities
- Incident Resolution
24/7 Support
- Availability of support services round-the-clock to address critical issues and emergencies.
Offshore Team Composition
- Tiered support structure, with different levels of expertise to handle various types of issues efficiently.
Communication and Collaboration
- Direct Communication channels
Continuous Improvement
- Proactive Recommendations
- Emphasis on Training
- Business deployment Support
Performance Metrics
- SLA Adherence
- Continuous evaluation
Dedicated Resources
- Dedicated SAP consultants and support staff for specific client accounts
Hybrid Model
Combining the best of local and global expertise, this model features an on-site expert to ensure seamless communication and coordination, backed by a robust offshore team for round-the-clock support.
- Offshore Resources, based in India will handle routine tasks such as monitoring, basic maintenance, and handling lower-priority support tickets.
- This offshore team operates during off-peak hours of the client's time zone, ensuring round-the-clock coverage without the need for onshore resources to work outside regular business hours.
- Onshore Resources, located at the client's location, provide specialised expertise, handle escalated issues, and engage directly with the client for high-priority tasks.
- They serve as a bridge between the Client and the offshore team, ensuring effective communication, understanding of requirements and timely resolution of critical issues.
Key features of Hybrid Model:
Best of both worlds
The hybrid approach combines the advantages of Onshore proximity, Offshore Cost-effectiveness and 24/7 coverage to deliver efficient, responsive and value driven support services tailed to client’s requirements
Cost Effectiveness
By leveraging offshore resources for routine tasks, organisations can reduce support costs while still accessing specialised onshore expertise when needed.
Flexibility and Scalability
The hybrid approach offers flexibility to scale resources up or down based on changing needs, ensuring optimal resource utilisation and cost efficiency.
Risk Mitigation
With a combination of Offshore & Onshore resources, organisations can mitigate the risk associated with dependency on a single location or resource pool, enhancing resilience and business continuity.
Ideal for Template Roll-Outs
The hybrid approach is a well suited cost effective approach for template roll-out projects (where the template is already designed and tested) due to a mix of Offshore & Onshore resources
Subscription Model
A flexible and predictable cost structure, this model offers a range of AMS support services for a fixed monthly price, ensuring businesses can enjoy high-quality support without unexpected expenses.
The BEST-model is a unique offer to suit your IT support needs.
HIGH VALUE, LOW PRICE
Unlock a wealth of benefits at an unbeatable price. Gain access to top tier support services from our experienced and committed people.
FIXED AND FLEXIBLE
A fixed price to avoid budget surprises, but with the flexibility to allocate resources to incidents, analysis or customisations tailored to your requirements throughout the whole year.
FAIR AND TRANSPARANT
Any unused days will be carried forward to next year, ensuring you get most out of your subscription. You can also buy additional man-days when required, keeping everything transparent upfront.
Why a Subscription Model?
We recognise the challenges faced by every client after Project team has departed the implementation.
Post Implementation Support Gap
Upon completion of the IT Project, the departure of the IT project team often leaves the business struggling with system usage.
Limited awareness of system capabilities
Businesses may lack awareness of the system's full capabilities (especially with updates on SAP IBP on quarterly basis), impacting optimal utilisation of the system and hampering business efficiency.
Persistent Training Gaps
Staff turnover leads to knowledge loss and inconsistent training, resulting in operational challenges.
Recurring Issues stemming from common causes
80% of system issues trace back to the same root cause, indicating the need for targeted resolution strategies.
Data Quality Concerns
Inadequate data cleansing practices results in the accumulation of unnecessary master data, impacting system performance and reliability.
Daily Monitoring & Continuous Improvement
Businesses frequently lack the time for regular monitoring, leading to numerous issues
How does BEST model solve this challenges?
Post Implementation Support Gap
With BEST, there is always an expert available to address any queries
You can use included man-days to address any queries/ critical incidents/ change requests
- Support will be given by Offshore support team
Limited awareness of system capabilities
With BEST, You will receive regular updates and stay informed about the latest features end enhancement coming to SAP IBP
The updates will be shared every quarterly highlighting what can be useful for your specific business
- Included in subscription
Persistent Training Gaps
With BEST, Regular Training sessions will be organised to ensure all the users are well-informed and proficient
The training sessions will be arranged twice a year.
- 40 hrs of remote training by Offshore support team
- Existing training material will be used for training
- Included in the subscription
Recurring Issues stemming from common causes
With BEST, we conduct a comprehensive analysis of all incidents for past three months.
Detailed analysis of this data will be shared pointing out what is the biggest contributor to the incidents and appropriate actions will be proposed. Taking correct actions can reduce number of incidents drastically.
- Included in the subscription
- Support will be given by Offshore support team
Data Quality Concerns
With BEST, we offer the identification of unnecessary data from your system
This activity will be done once per year.
- The scope is to identify the unnecessary data which can be removed to improve data quality as well as system performance
- Included in the subscription
- Support will be given by Offshore support team
Daily Monitoring & Continuous Improvement
With BEST, we take care of daily monitoring & quick scan the existing system for continuous Improvement
This activity focuses on the quick scan of the system set-up based on pain points and provides possible enhancements.
- Included in the subscription
- Support will be given by Offshore support team
Available Packages:
Clients who trust us
Take the Next Step
Schedule a consultation with our expert
We would love to learn about your company and explore which solution could be perfect fit.
Contact us today to speak to one of our experts to find out more about how we can help your business its potential and maximise profitability and success.